Support
Help with your account, connections, and finding something to watch.
Contact support
For app questions, sign-in problems, bug reports, or privacy requests, email justpickonesupport@gmail.com.
Include your app version/build, device model, iOS version, and a short description of what happened. Screenshots can help; remove private details first. Do not send passwords, verification links, or Apple/Google security codes.
Sign-in and email confirmation
Use the same sign-in method and account you used originally. For email accounts, choose Forgot password? on the email sign-in screen to request a reset link. For confirmation emails, check spam or junk, then use My Profile → Email → Send Verification Email to request another link. After opening it, return to the app and tap I’ve Verified My Email. Email confirmation controls require an app version that includes this feature.
Connect with someone
Open Connections and use Text Invite or Copy Code. The other person signs in to their own account, enters the code, and taps Connect with Code. Different accounts can use the same phone; a different phone number is not required.
Find your shared Up Next picks
Select a person under Shared Picks. Up Next shows titles you have both added to watch. If nothing appears, confirm you selected the same title and media type, both accounts have an internet connection, and the app is up to date. You can pull down on Connections to refresh.
Manage Seen It preferences
Open My Profile → Seen It Privacy, choose who can browse the list, and tap Save Seen It Privacy. Titles you and a connection both picked can still appear in shared picks.
Delete your account
Open My Profile → Account Actions → Delete Account and confirm. This deletes your account, stored profile and picks, and removes your connection memberships. Signing out does not delete your account. If you cannot sign in, contact justpickonesupport@gmail.com for assistance.
Get a walkthrough
Open My Profile → Help → Take a Tour to replay the introduction. Read our Privacy Policy for details about data use and deletion.